k888 Responsible Gaming — Keep Yourself and Your Family Safe
Gaming is for enjoyment — not a solution to life's problems. k888 believes every player has the right to stay safe and informed. On this page you will find ways to set your own limits, how to recognise warning signs, and where to get help if needed.
When does gambling become a problem?
Most people enjoy betting or casino games for entertainment — within a set budget, with awareness. But in some cases gambling habits can go out of control. When the amount wagered keeps increasing, there is an urge to play more to recover losses, or it starts affecting family and work — that is when the situation has become serious.
k888 always wants you to make decisions with the right information. Our Terms and Conditions include detailed responsible gaming provisions that apply to every account. They explain deposit limits, self-exclusion, and the process for suspending an account.
Before playing, ask yourself: Am I playing to recover money I have lost? Am I betting beyond my budget? Am I skipping sleep or meals to play? If the answer to these questions is yes, use the support tools below.
Tools for Setting Your Own Limits
k888 gives you several practical ways to stay in control of your play. These tools can be used directly from your account or activated through the support team.
Deposit Limit
Set the maximum amount you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately; increasing it takes time to apply.
Session Time Limit
Set a limit on how long you play in one session. Once the set time is up, the account will automatically end that session, so there is no opportunity to play beyond it.
Self-Exclusion
Suspend your own account for a set period (from 30 days up to permanently). During this time logging in or depositing is not possible. Activate it by contacting us via live chat or email.
Loss Limit
Set a cap on how much you can lose within a given period. Once that limit is reached, no further bets can be placed for the remainder of that period.
Cool-Off Period
If you feel you need to pause, request a temporary break. You can take a break ranging from 24 hours to several weeks. During this time the account is not active.
Reality Check
At set intervals a reminder message will appear on screen — showing how long you have been playing and how much you have spent. These notifications help you make informed decisions.
Warning Signs of a Problem
If any of the following signs appear in yourself or someone you know, it is important to seek support.
Behavioural Signs
- Repeatedly playing to recover lost money ("chasing losses")
- Hiding gambling from family or friends
- Depositing more than your set budget
- Wanting to stop playing but being unable to
- Cutting back on sleep, work, or study to keep playing
Psychological and Financial Signs
- Feeling restless, irritable, or anxious when unable to play
- Going into debt or financial difficulty because of gambling
- Using money meant for living expenses or household costs to bet
- Looking for mental relief through gambling
- Relationships with family or close ones deteriorating
For Adults Only
To open an account at k888 and play betting or casino games you must be at least 21 years old. Minors cannot create or use an account. If there is a minor in your household who may access the account, use parental control software on your device and keep your login details secure.
Where Can You Get Support?
If you are experiencing problems, you do not have to face them alone — the k888 support team and the people close to you are always there.
k888 Live Chat Support
Contact our live chat at any time, day or night. Our support team is available in Bengali and English 24 hours a day, 7 days a week. They will provide immediate assistance with setting deposit limits, requesting self-exclusion, or suspending your account.
Contact by Email
You can also get in touch by email outside of live chat. You can send requests for self-exclusion, account limit changes, or any questions about responsible gaming. Support team email: [email protected]
Family and Trusted People
Talk to a family member or a trusted friend. Close ones are often the first to notice changes and are best placed to help. Speaking up on your own is the first and most important step.
Professional Counselling
Mental health professionals offer specialist therapy and counselling for gambling-related issues. Cognitive behavioural therapy (CBT) is known to be particularly effective in this area. This service may be available at your local mental health centre or hospital.
Peer Support Groups
Connect with others who have gone through or are going through the same problem. You can join online Bengali-language groups affiliated with international organisations such as Gamblers Anonymous — experiences can be shared anonymously and support is available.
Mental Health Centres
Mental health services are available through both government and private channels in Bangladesh. The National Institute of Mental Health and various other specialist organisations provide direct counselling and treatment support for gambling-related behavioural problems.
Core Principles of Responsible Gaming
The commitments k888 upholds and the guidelines players are encouraged to follow.
k888's Commitment to Players
- All account holders have their age verified — no one under 21 can register.
- Self-exclusion requests are acted on as soon as they are received and the account is deactivated immediately.
- Promotional messages are not sent while an active self-exclusion is in place.
- Personal data is kept secure in accordance with our Privacy Policy.
- The 24/7 support team is always ready to assist with responsible gaming matters.
Healthy Habits for Players
- Set a fixed budget before you play and do not go beyond it.
- Do not increase your bets to recover losses — treat gaming as entertainment.
- Never play with money meant for your livelihood, household expenses, or borrowed funds.
- Take regular breaks — avoid long sessions.
- Make time for family, friends, and hobbies outside of gaming.
Protection of Minors
If there is anyone under 18 in your household, make sure they cannot access your account, login details, or device. Use parental control software on your device (such as Net Nanny or Qustodio). Answers to common questions about account security can be found on our FAQ page. Remember, age is verified at registration on k888 — accounts for those under 21 are not approved.