k888's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the k888 platform. It remains in effect at every stage — from the moment you open an account on the k888 website through any transaction, game play, or use of customer support.

k888 believes that a user's personal information is a valuable asset and that protecting it is a core responsibility of the platform. This policy has been prepared in accordance with international data protection standards and is reviewed regularly.

By creating an account or using the services on this website, you are considered to have accepted the terms of this privacy policy. k888's Terms and Conditions must be read alongside this policy, as both documents together govern the relationship between you and k888.

2 What Information Is Collected

k888 collects only the information necessary for the proper operation of the platform, the security of your account, and the delivery of quality service.

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for verification purposes)
• Current address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• Deposit and withdrawal history
• Balance and bonus information

2.3 Usage Information

• Game play history and betting information
• Login time, IP address, and browser information
• Device type and operating system
• Time spent on the site and pages visited

2.4 Communication Information

• Content of messages sent via live chat or email
• Details of complaints or requests

3 How Information Is Collected

k888 collects user information through various methods. Each method is transparent and carried out on the basis of your informed consent.

3.1 Direct Collection

Information you provide yourself when completing account registration, identity verification, or deposit forms is collected directly. This information is essential for receiving k888's services.

3.2 Automatic Collection

When you browse the k888 website, certain information is collected automatically through cookies, log files, and similar technologies. This information is primarily used to improve site performance and ensure security.

3.3 Through Third Parties

For identity verification or payment processing, some confirmation data may come from trusted third parties. The amount of information collected in these cases is kept to a minimum and used only for the specific purpose.

4 Purpose of Using Information

k888 uses collected information for the specific purposes listed below. No information is used beyond these purposes.

• Account Management: Registration, login, identity verification, and maintaining account security.
• Financial Transactions: Receiving deposits, processing withdrawal of winnings, and handling payments through bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving your queries via live chat or email and handling complaints.
• Fraud Prevention: Detecting unusual activity on accounts and preventing money laundering.
• Service Improvement: Analysis to improve site usability and the gaming experience.
• Relevant Communications: Informing you about promotions, bonuses, or important updates (you can turn this off at any time).
• Legal Obligations: Maintaining records required to comply with applicable laws and regulations.

5 Information Storage and Security

k888 uses industry-standard security technology to protect your information. All data exchanged between the website and the server is secured through SSL (Secure Socket Layer) encryption.

Stored information is kept in encrypted databases and can only be accessed by authorised staff for specific work-related purposes. Every access is logged and audited regularly.

5.1 Data Retention Period

Information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once the retention period ends, information is securely deleted.

5.2 Security Breach

If a data security issue arises for any reason, k888 will take prompt action and notify affected users in a timely manner. Use a strong password to keep your account secure and never share your login details with anyone.

6 Sharing Information with Third Parties

k888 does not sell your information or transfer it to third parties for commercial purposes. However, specific information may be shared in the limited circumstances described below.

6.1 Service Providers

Only the necessary information is shared with selected partners for payment processing, identity verification, and technology infrastructure management. These partners are contractually required to meet k888's privacy standards.

6.2 Game Providers

When you play games from Pragmatic Play, PG Soft, JILI, Evolution, or other game studios, technical information related to your game session may be transmitted to the relevant provider's servers. This information is used to ensure fairness and security in the game.

6.3 Legal Reasons

Information may be provided in accordance with applicable law in response to a court order, a legitimate request from a law enforcement agency, or a fraud investigation. In such cases, k888 provides only the specific and necessary information.

7 Cookies and Tracking Technologies

The k888 website uses cookies. A cookie is a small text file stored in your browser that helps improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security — these cannot be turned off.
• Performance Cookies: Collect information to understand which parts of the site are used most.
• Preference Cookies: Save your language and other preferences.
• Analytics Cookies: Collect anonymous usage data to help improve the site.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. However, turning off essential cookies may cause some important site functions to not work properly.

8 Your Rights

k888 is committed to protecting user information. You have the rights described below — to exercise them, contact the k888 support team.

8.1 Right to Access Information

You can request a copy of the information stored about you at k888 at any time. This request is generally fulfilled within 30 days.

8.2 Right to Correct Information

If any of your information is incorrect, you can request a correction. Some information can be updated directly from your account settings; for other cases, you will need to submit a request through the support team.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You can opt out of marketing communications at any time. This can be done from your account settings or by informing the support team.

9 Protection of Minors

k888 is a platform for adults. All gaming and betting activities are for persons aged 21 and above only. k888 does not knowingly collect or store the information of any minor.

Age verification is mandatory during the registration process. If k888 finds evidence that a user is under 21, that account will be closed immediately and the associated information will be deleted. Following k888's Responsible Gaming Guidelines is important for all users.

10 Policy Changes

k888 may revise this privacy policy from time to time to keep pace with changes in technology, law, or business operations. With each revision, the "Last Updated" date at the top of the page will be changed.

For significant changes, you will be notified via your registered email or through the site. Continued use of the site after a change indicates that you have accepted the revised policy. More information about the platform's operations and values is available on k888's About Us page.

11 Contact

If you have any questions about this privacy policy, requests to access information, or complaints, please contact the k888 support team.

Email: [email protected]

Live Chat: Support in Bengali and English is available 24/7 through the live chat button at the bottom right of any page on the website.

The support team will generally reply to your email within working hours. For urgent matters, using live chat is faster.